Cancellation & Refund Policy
Maayaroy is committed to providing exceptional service and quality products. To ensure a smooth shopping experience, please review our Cancellation & Refund Policy below.
Order Cancellation
1. Cancellation by Customer:
- Before Shipment:
- Customers can cancel their order within 24 hours of placing it by contacting our customer service team at [customer service email] or calling [customer service phone number].
- Full refunds will be issued for orders canceled within this time frame.
- After Shipment:
- Once an order has been shipped, it cannot be canceled. However, you may initiate a return once you have received the product.
2. Cancellation by Maayaroy:
- Maayaroy reserves the right to cancel any order due to reasons including but not limited to:- Product unavailability.
- Inaccuracies or errors in product or pricing information.
- Suspected fraudulent activity.
- In such cases, customers will be notified promptly, and a full refund will be issued.
Return & Refund
1. Eligibility for Returns:
- Products must be returned within 30 days of the delivery date.- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items:
- Certain items are non-returnable for hygiene and safety reasons, including but not limited to:- Perishable goods (e.g., food, flowers, newspapers, magazines).
- Personal care items (e.g., cosmetics, skincare products).
- Intimate or sanitary goods (e.g., lingerie, swimwear).
3. Return Process:
- To initiate a return, please contact our customer service team at [customer service email] or call [customer service phone number].- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Customers are responsible for return shipping costs, unless the item received was incorrect or defective.
4. Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.- Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
- In cases where a refund is issued, only the cost of the item will be refunded; shipping and handling charges are non-refundable.
5. Late or Missing Refunds:
- If you haven't received a refund after the expected processing time, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.- If you’ve done all of this and still have not received your refund, please contact us at [customer service email] or call [customer service phone number].
6. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at [customer service email] or call [customer service phone number].Contact Us
For any questions or concerns regarding your order or our policies, please contact our customer service team:- Email: [customer service email]
- Phone: [customer service phone number]
- Hours of Operation: [customer service hours]
Thank you for shopping with Maayaroy!